Question 1

Does the selling price include delivery charge?

Accepted Answer

The selling price includes free delivery to your mailing address in Hong Kong. 
Delivery to other destinations in Asia Pacific is also accepted ONLY for these magazines: Foreign Affairs, Architectural Record, Engineering News Record, Newsweek.

Question 2

How much does the subscription cost?

Accepted Answer

The subscription cost for a magazine varies depending on the publication. Please refer to our product page for more detailed pricing information.

Question 3

How can I contact the customer service team?

Accepted Answer

You can contact our customer service team at magtimehk@gmail.com. Our representative will respond within 3 working days.

Question 4

Can I order the subscription offline or through other payment methods?

Accepted Answer

Yes. Please contact us at magtimehk@gmail.com and we will provide other payment details ( check or bank transfer ).

Question 5

I subscribed through other channels before. Can I renew my existing subscription through MagtimeHK?

Accepted Answer

Yes. Simply forward the information which includes your subscriber's name, address and customer ID as appears on your current mailing label to magtimehk@gmail.com. We will arrange renewal for your subscription accordingly. (Note: Some publishers may deliver renewal notice directly to your address. You may either respond to publisher's renewal offer or renew through our service but not both to avoid duplicated orders.)

Question 6

The magazine I am looking for does not appear on the website.

Accepted Answer

We have more than 1,000 titles from US, UK, Europe and Asia in file but not yet listed. To get subscription information for a title that does not appear on our website, email magtimehk@gmail.com. (magtimehk@gmail.com.)

Question 7

No magazine suspension service, correct?

Accepted Answer

We do not provide suspension services for magazine subscription. This means that once you have subscribed for a period, you will not be able to suspend or pause your subscription until the end of that period. You may cancel your subscription at any time, however the remaining subscription period will not be refunded if it is less than 3 months.

Question 8

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your subscription anytime. Please send your cancellation request to magtimehk@gmail.com. You'll receive a full refund for any unfulfilled issues. However, the Publishers are not able to process your cancellation if the remaining subscription period is less than 3 months.

Note: A non-refundable administration fee of HK$150.00 will be charged to process the refund.

Question 9

Is there a handling charge for refund arrangement?

Accepted Answer

Yes, a non-refundable administration fee of HK$150.00 will be charged to process the refund.

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